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Hosted, fully featured SIP and PSTN ACD |
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Our ACD is a fully featured blended inbound system providing the essential real time campaign management and monitoring tools that simplifies the process of managing and reporting in a multi-campaign, multi-skilled environment. Implementation is usually complete within two weeks from order, requiring no additional lines or equipment other than standard contact centre infrastructure. Our key focus is to provide an application service which is both resilient and feature rich, providing a true high availability blended solution. |
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Key Benefits · Pay for Use—no capital equipment · Instant web based QA management · Increased agent utilisation · Rapid campaign provision · Simple, low cost deployment · Monitor & managed KPI’s in real time · |
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Fully blend inbound campaigns with manual, Preview or Progressive dialing. |
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Key Features · Resilient multi-site capability · Integrated Call recording · Multiple inbound queues · DMA / Ofcom Compliant · Flexible integrated agent scripting · Web based reporting & MI system · Integrated Instant Messenger · Full integration API · 24 x 7 operational monitoring · Dynamic agent / campaign allocation · CLI assertion on outbound calls · PBX, Cisco and Softfone compatible |
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Along with our other products, the ACD is centrally hosted whilst floating out a tiered set of control elements to the calling floor. In this way, the degree of control is governed by managers. Alternatively, each management component can be outsourced to our specialist professional services team. Our ACD has been developed and packaged from the near and long term requirements of a commercial Contact Centre. Contact us for a full documentation or arrange a site visit demonstration. |
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BeVoice Hosted ACD |
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Copyright BeVoice Limited 2006 © |
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high performance network voice applications |