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We understand the importance attached to the security of call recordings. Our approach to the processing and storage of call recordings is driven by accessibility and security – avoiding lost recordings. |
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Call Recording |
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Full featured ACD SIP, VoIP compatible in addition to full interoperation with POTS telephones or existing PBX. Along with our other multi-site Contact Centre products, this service can be obtained on a Pay for Use basis. |
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Network ACD |
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This powerful tool can be launched from practically any location with broadband access and provides up to the second information in textual and graphical windows for all inbound, outbound and agent activity, flagging a variety KPI’s as they are reached on a campaign, single centre or multi-site basis. |
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Real-time monitoring |
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True Predictive Dialing with focus on refined algorithms that balance the customer experience with productivity. Years of customers input consolidated into a product that meets the needs of a highly productive environment whilst outsourcing the complexities to our central operations staff. |
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Network Predictive Dialing |
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high performance network voice applications |
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